OOZOO Timepieces
Support

OOZOO service hub

Get your OOZOO smartwatch working faster.

Find the right manual, app download, troubleshooting guide, or declaration of conformity from one clear support page.

Find your model Connection help

Start here

What do you need today?

Manuals and FAQ Select your smartwatch model

Jump straight to manuals, app downloads, and model-specific troubleshooting.

 Setup support Help connecting your watch

Choose your language and open the guided smart-help form.

 Compliance EU declarations

Download the declaration of conformity for the matching model series.

 Direct support Email repair@oozoo.com

Still stuck? Send the model number and a short description of the issue.
Included Charging cable with every smartwatch
Compatibility Works with Android and iOS
Warranty 2 year warranty

Important

Use a standard 5 Volt charger.

When charging the watch, make sure the adapter or power supply delivers a maximum of 5 Volt and does not use fast charging technology.

Manuals and FAQs

Select your smartwatch

Choose your model range first. The matching manuals, app links, and quick fixes will appear underneath.

Select a model range

Your manuals, app links, and model-specific quick fixes will appear here.

Frequently asked

Smartwatch FAQ

How do I connect my OOZOO Smartwatch to my phone?

Install the app listed for your model, turn on Bluetooth, and pair the watch from inside the app instead of the phone Bluetooth menu. If pairing fails, forget the watch in your phone Bluetooth settings, restart both devices, and try again from the app.

Do OOZOO smartwatches work with Android and iOS?

Yes. OOZOO smartwatches are compatible with Android and iOS devices. Check the product description or manual for the exact app and version requirements for your model.

Is a charger included?

Yes. A charging cable is included with every OOZOO smartwatch. Use a standard adapter or USB power source that delivers a maximum of 5 Volt and avoid fast chargers.

Are OOZOO smartwatches water-resistant?

Most OOZOO watches and smartwatches offer some level of water resistance, but the level can differ by model. Check the product description before showering, swimming, or exposing the watch to water.

How should I care for my smartwatch?

Keep the watch clean, dry it after moisture exposure, and charge it properly. For daily use, avoid chemicals, extreme heat, and charging the watch with high-output fast charging adapters.

How do I request a repair?

Email the support team with your model number, order details, and a short description of the issue. For smartwatch repairs, use repair@oozoo.com.

Smart help

Need help connecting your smartwatch?

Open the guided support form in your preferred language. It is the quickest path when Bluetooth pairing, notifications, or setup steps are unclear.

Nederlands English Francais

EU declarations

Compliance documents

Q00110 - Q00121 Q0013X Q003XX Q004XX